BPM a practical guide
Textbooks.elsevier.com - tools for all your teaching needs
http://textbooks.elsevier.com/web/product_details.aspx?isbn=0750669217
Extreme Competition
Extreme Competition
http://www.mkpress.com/extreme/
Meghan-Kiffer Press
Meghan-Kiffer Press
http://www.mkpress.com/
Praktijkboek Procesmanagement
Praktijkboek Procesmanagement
http://www.eburon.nl/product_details.php?category_id=97&item_id=366